Apple Support 4/5
(156)







us (747)
fr (95)
jp (116)
cn (485)
es (75)
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Free
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Apple Support

us fr jp cn es br mx de kr it se nl

By Apple (Apple Distribution International)

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries.

Release Notes

29/11/2017 | Version : 2.0 | Size : 41.9 MB
• A redesigned user interface
• A new Discover section to learn more about your products
• The ability to search our library of support articles
• Performance improvements and bug fixes

04/11/2017 | Version : 1.2.1 | Size : 37.7 MB
Performance improvements and bug fixes

07/09/2017 | Version : 1.2 | Size : 105.4 MB
Performance improvements and bug fixes.

Rankings

Overall :
#196 : Top Free iPad Application

Categories :
#13 : Top Free iPad Application [Utilities]
#32 : Top Free iPhone Applications [Utilities]

Screenshots iPhone / iPod :

Screenshots iPhone / iPod Screenshots iPhone / iPod Screenshots iPhone / iPod Screenshots iPhone / iPod Screenshots iPhone / iPod

Screenshots iPad :

Screenshots iPad Screenshots iPad Screenshots iPad Screenshots iPad Screenshots iPad

Category

Utilities


Supported Devices : iPad 2 Wifi , iPad 2 3G , iPad 4th Gen , iPad Mini 4G , iPhone 4S , iPhone 5 , iPad 3rd Gen , iPod Touch 5th Gen , iPad Mini , iPad 3rd Gen 4G , iPad 4th Gen 4G , iPhone 5C , iPhone 5S , iPhone6 Plus , iPhone6 , iPod Touch 6th Gen , iPad 2 Wifi , iPad 2 3G , iPhone 4S , iPad 3rd Gen , iPad 3rd Gen 4G , iPhone 5 , iPod Touch 5th Gen , iPad 4th Gen , iPad 4th Gen 4G , iPad Mini , iPad Mini 4G , iPhone 5C , iPhone 5S , iPad Air , iPad Air Cel , iPad Mini Retina , iPad Mini Retina Cel , iPhone6 , iPhone6 Plus , iPad Air 2 , iPad Air 2 Cel , iPad Mini 3 , iPad Mini 3 Cel , iPod Touch 6th Gen , iPhone 6s , iPhone 6s Plus , iPad Mini 4 , iPad Mini 4 Cel , iPad Pro , iPad Pro Cel , iPad Pro 97 , iPad Pro 97 Cel , iPhone SE , iPhone 7 , iPhone 7 Plus , iPad 6.11 , iPad 6.12 , iPad 7.1 , iPad 7.2 , iPad 7.3 , iPad 7.4 , , ,

Comments and Ratings for Apple Support

Horrible app, horrible support, horrible company (1.1.1)
07/06/2017 07:02:01 1/5 By j0hn
I have had nothing but trouble with Apple Support. I was actually accused by one representative of libel for quoting an official Apple statement that differed from his stated policy. Meanwhile other representatives are patronising or downright shout at me over the phone. All this while trying to resolve a very simple issue that is clearly Apple's responsibility. This App makes it far more of a hassle to book a "Genius Bar" appointment, and my only local Apple Store is frequently book for the foreseeable future (literally no available appointments listed). Finally, as a last resort I am attempting to engage Apple support by email. Despite acknowledging receipt of my emails, I recently waited 28 days for a completely useless email that said "call us". Then what's the point of having email support?? Oh, and they have yet to respond to me or anyone I know via the official Apple Support Twitter account. Great work guys!

Great app does what you want it to (1.1.1)
04/06/2017 10:47:55 5/5 By sshn123
Great app

Nic (1.1)
01/06/2017 19:03:17 1/5 By Vimmone
Won't start the application

. (1.1)
28/05/2017 13:56:26 5/5 By bekaistheking
I'm relieved

Network issues (1.1)
20/05/2017 18:03:51 2/5 By tyson776
Please fix this app as this has network issues and crashes

App (1.0.3)
07/05/2017 17:00:24 1/5 By Ginnie785
This app don't tell you much. I can't see anything about support on this app

This is why Apples customer service is so highly thought of. (1.0.3)
01/05/2017 15:16:14 5/5 By Gdjdbegdjsbsvsysgswg
The app covers all areas of all devices and the people on there are friendly and really helpful, it's not complicated or time consuming, they were more than happy to send my Watch off for a check up and they handled the situation very well. 5 stars!

Apple Support App (1.0.3)
24/04/2017 17:18:07 3/5 By Tufftybob
1st thing to note (as of this week): My previous review for Apple Support App ('posted' in January) has actually finally appeared, as has a review of 'Alexa App' ('posted' in the last week) are the 1st reviews ACTUALLY posted (by Apple) of ANYTHING I have tried to review in the last 3-5 YEARS, as NONE of the previous 60+ attempts resulted in my reviews appearing here.😟😟😟 So thank you Apple for finally doing whatever you did (if anything at all) that now allows my reviews to appear.😀 So, Update as of 24/04/17 to 1st review, below this one: Apple seems to have changed completely the way this app now works, & how it connects you to them, and it does that a little slower than last time, so it isn't that much better. 😕 Instead of having to 'log in' it knows who are already, and what devices you have, plus has a history of recent 'chats', case numbers, issues, etc 🙂, though there are some factual errors in that 'history'😕 A history of your 'chat sessions' are stored either in the app, or (I hope) 'in the cloud' but accessed by the app (since storing this history locally could cause it to be lost if, or when, your iOS device has to be 'reset' - again).🙂 I suppose this means Apple then don't need to worry about failing (multiple times before this app was launched) to send you (by email) a record of what was said by you or them in the chat 😟😟😟(which you then don't need to send back to them afterwards (in any dispute) as they have it already. 🙂 So long as THEY don't 'accidentally' delete this history, thats fine by me since I don't have to waste space storing it.🙂 Also 'chat' via this app is now available '24/7' (from USA) according to last chat agent contacted. 😀😀😀👏👍 UNFORTUNATELY, I now find that if my 'issue' is NOT listed in any of 'available options', I will still have to call Apple anyway (which I can NOT do between 7:45pm GMT & 8:00am GMT, as they are 'closed' then for virtually ALL departments).😕😕👎 Also, most 'available options' will probably tell you to call them, anyway - if you can't get an efficient & accurate answer from a 'chat agent'!😕😕👎, see above for how far that will get you outside opening hours!!!!😟😡👊👎 Even when you DO call inside opening hrs the 'system robot' still refuses to recognise (multiple times on each call😟😟😟😡😡😡👊👊👎👎) my CORRECT security or IMEI number details and/or 'reasons for calling' wasting MORE time, before it finally gives up and asks other questions by giving limited phone keypad 'number' options, to select ensuring whoever you get will most likely be the wrong department - more time wasted. 😕😡👊👎 Assuming I haven't given up by then, IF I (eventually) get to talk to a 'Senior Level Tech Support' rep most don't have a clue how to fix ANYTHING, as despite 'taking ownership of this case', their future 'efforts', result in no change at all.🙂😡👊👎 I have heard multiple DOZENS of 'Senior Tech Support' reps tell me this in the last 12+ years - none of them have fixed a single thing!!!😡😡😡😟😟😟👊👊👊👎👎👎 Bob. '1st Review' Apple Support App - which connects to 'Live Chat' - Used once. On 27th or 28th Jan' 2017, on iPhone 6Plus iOS 10.2 One of worst apps EVER USED BY ME. Does not deserve ANY stars!!! Was connected within 20 seconds to 'Chat Agent Jake' (located in USA - I am in UK), wow! that was fast, BUT I then had 18 minutes time wasted with screen and keyboard freezing or crashing every 7-10 seconds!!!!! Also 'Jake' did know when I was typing, even though I knew when HE was typing, AND I waited untill he stopped, b4 I typed anything, but he kept firing questions at me making it IMPOSSIBLE for MY answers to catch up with HIS questions. He is supposed to be giving answers to MY questions, not the other way round!!! After 18 minutes he gave up & left the chat, saying he was transferring me to another 'senior' agent. That took more than 20 minutes (38 minutes in total so far, BEFORE chatting with 'senior agent') and screen/keyboard still crashing & freezing all the time like b4, when I was eventually reconnected to 'senior agent'. PLUS, this chat NOT sent to my email address so I have no record or proof of what was typed, when & by who!!!! No resolution to issues mentioned in that 'apple support app chat' or two previous chats (one agent called Murali) via website (also on same phone) copies of which also NOT sent to my email either!!! Bob

Genius Bar Appointment (1.0.3)
17/04/2017 05:34:09 1/5 By ChelseaTrub
I only downloaded this app as I wanted to book a Genius Bar Appointment and that option has disappeared from the store app. However it appears that you can't even do that through this app!! I don't need reams and reams of articles, I just need an appointment so I can change my euro adapter for a new one, as per the Apple recall notice!! Very very frustrating!

Very limited use (1.0.3)
09/04/2017 17:55:38 2/5 By Ingoiolo
The app is well designed and functional and the advisors are polite and friendly, but that's all they are. I've been trying to solve several issues with a pair of new AirPods for weeks now, and the online support is not able to do anything beyond very basic troubleshooting - appreciate volumes must be high, but this conveyor belt approach certainly does not support the customer experience for products priced in a range that make people expect it


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