Apple Remote Desktop 3.5/5

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Apple Remote Desktop

By Apple (Apple Inc.)
Supported Devices : Mac OS

Release Notes

30/03/2017 | Version : 3.9 | Size : 12.8 MB
The Apple Remote Desktop 3.9 update improves usability, compatibility and reliability, and is recommended for all users. 

This update:

• Allows users to export and restore an encrypted list of computers and user credentials
• Allows administrators to call attention to items on a remote screen using an assistant cursor
• Adds Touch Bar support for MacBook Pro (2016) computers
• Improves security when communicating with clients running OS X Yosemite 10.10.5 or later
• Adds an optional compatibility mode for communicating with clients running any version of OS X Mountain Lion 10.8, OS X Mavericks 10.9, or OS X Yosemite 10.10.4 and earlier

05/04/2015 | Version : 3.8 | Size : 14.3 MB
This update is recommended for all Apple Remote Desktop users and addresses several issues related to overall reliability, usability and compatibility. This update also provides:

- Support for OS X El Capitan and OS X Yosemite, including updated interface
- Enhancements for sending files using Copy Items
- Fixes for remotely viewing clients in full screen mode
- Multi-observe improvements for viewing large number of clients

22/03/2014 | Version : 3.7.2 | Size : 12.3 MB
This update is recommended for Apple Remote Desktop users and addresses several issues related to overall reliability, usability and compatibility. This update also provides:

- Fixed scanner issue causing wrong IP addresses to be displayed
- Changes to view order of screens in multi-observe mode
- Support for OS X Mavericks
- Automatic copy and paste between local and remote computers
- Improved support for Mac systems with multiple displays and multiple IP addresses
- Enhanced multi-observe with gesture support for swiping between screens
- Improves overall reliability of the Remote Desktop application and screen sharing sessions


Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end-users, create detailed software and hardware reports, and automate routine management tasks — all from your own Mac.

Software Distribution
-Easily copy and install software on remote Mac systems.
-Encrypt network data when copying packages and files.
-Configure a Task Server to assist with package installations on offline computers.

Remote Assistance
-Observe and control your Mac computers.
-Transfer files between Mac computers using Drag and Drop.
-Copy and paste information between any two computers.
-Prevent end-users from viewing the screen while you control their systems with Curtain Mode.
-Control Virtual Network Computing (VNC)–enabled computers including Windows, Linux and UNIX systems.

Remote Administration
-Perform over a dozen commands securely on remote Mac systems.
-Remotely lock screens, sleep, wake, restart and shutdown of Mac systems.
-Execute UNIX shell scripts or commands on your client systems.

Asset Management and Reporting
-Perform lightning-fast searches with Remote Spotlight search.
-Gather reports on more than 200 Mac hardware attributes.
-See reports on user logins and application use.
-Use a Task Server to assemble inventory reports, even from mobile systems not connected to the network.

-Automate routine management tasks using Automator in OS X.
-Get started immediately with over 40 actions.
-Chain actions together to create powerful system administration workflows.
-Combine actions with other application actions to create end-to-end solutions.
-Save workflows as plug-ins to provide simple, customised interfaces to Apple Remote Desktop features.


Overall :
#8 : Top Grossing Mac Applications
#27 : Top Paid Mac Applications

Categories :
#5 : Top Grossing Mac Applications [Utilities]
#40 : Top Paid Mac Applications [Utilities]

Screenshots Mac OSX :

Screenshots Mac OSX Screenshots Mac OSX Screenshots Mac OSX Screenshots Mac OSX Screenshots Mac OSX


Business , Utilities

Comments and Ratings for Apple Remote Desktop

Certainly NOT an Improvement (3.9)
02/03/2017 06:11:10 1/5 By GlennTommey
If you’re thinking of upgrading to V3.9 - DON’T! It’s a step backwards, just read the disscussion boards

Unusable (3.8)
25/10/2016 16:39:00 1/5 By Yeomanry Bank Cottage
When trying to create client installer, I keep getting the error: An unexpected error occurred: the required components were not found. The application needs to be installed correctly. All in all not very helpful, and I can’t find the solution anywhere. I shall be asking for my money back if I can find out how.

Stopped connecting after latest OSX Update (3.8)
25/10/2015 00:04:00 2/5 By Worsfolg
Just sits there in Connecting dialog forever, but can obviously see the Macs and pull info.

Doesn’t work (3.8)
25/02/2015 18:44:00 1/5 By Corey__
Just doesn’t work, doesn’t connect, cannot verify User name and Password.

Terrible update (3.8)
24/02/2015 20:28:00 1/5 By Appmaster500
Doesn’t connect to Macs running Mavericks and for the Macs it does connect to: it is much slower than the previous version. Will need to revert with Time Machine to the previous version until these are fixed.

OK, still pretty slow. (3.8)
09/02/2015 15:44:00 3/5 By FieldAgent
Seems to not be as nippy as previous versions?

Nice app ! (3.8)
27/01/2015 22:52:00 5/5 By Tom_H_
Great, useful app. Thank you.

Change settings doesn’t work (3.7.2)
13/01/2015 10:57:00 2/5 By Robadahobada
Seems ok but the ability to add users etc via the “change settings” command has stopped working! Tried on Mavericks and Yosemite.

Brilliant App so far (3.5.2)
02/07/2014 19:30:00 5/5 By robfollis
Bought, downloaded, fired up fine. Set my Mac Mini to accept remote control. ARD found Mac Mini via Bonjour 2 minutes later was running Mac Mini remotely. Both machines running Mavericks Tried operating remote mac, copying files, and more All works perfectly, so the bad reviews are very puzzling

This is great! (3.5.2)
30/04/2014 20:56:00 4/5 By thewoodman
Not sure why there are so many bad reviews for this. Maybe the previous versions weren’t so good but 3.7.2 is great. Reviews nearly put me off... Just downloaded into Maverics and it’s fine with Mountain Lion and Maverick machines all work like they should! So 10.9 & 10.8 work well but 10.7 machines not see.

does not work on maverick (3.5.2)
28/03/2014 18:02:00 1/5 By princeofcool
It simply does not work on maverick

Apple Remote Desktop (3.5.2)
20/03/2014 15:03:00 1/5 By patgarrett54
Having updated Apple remote desktop to 3.7.2 the app will not load. It says that The Remote Desktop client software on this computer does not match the administrator software version. I have install the new version of the client software v3.7.1 and it still does not open. So now I have to wait for another update and hope that it will work. C,mon Apple get your finger out!

Horrid - Fix ASAP! (3.5.2)
05/03/2014 15:46:00 1/5 By IvyLex
Used to be great. Upgraded to Mavericks and 3.7.1 which was a disaster! Please fix asap.

working in 10.9.2 (3.5.2)
03/03/2014 22:13:00 5/5 By peter63711

Absolutely Terrible - you’ve destroyed a vital utility (3.5.2)
26/02/2014 15:37:00 1/5 By heyhuman
I cannot begin to explain how F@cking annoyed I am with ARD. What used to be a vital utility has turned into a completely unusable annoyance. It really worries me that the people that make the computers can’t make a piece of software to work cohesively with them. Well they used to, but in the last couple of iterations it has just slewed off track and now is unusable. DNS names flickering, computer names reporting incorrectly, passwords forgotten. HOPELESS Come on Apple, you’re better than this

Avoid at all cost! (3.5.2)
20/02/2014 19:16:00 1/5 By McMacGeek88
This application USED to be the best out there for mac management, but since the latest update is absolutely useless! You cannot remote on to any device, Send unix commands, The IP’s change randomly, DNS are incorrect, Stations report they’re offline when they’re not The list goes on. The worst Mac management software currently available!!! Please update this Apple, this is ridiculous and an absolute waste of money!

hangs on startup (3.5.2)
10/02/2014 00:00:00 1/5 By akotsonis
please fix

DON’T TOUCH IT!!!! (3.5.2)
05/02/2014 16:43:00 1/5 By kreesurgeon
I’ve given it 1 star and thats for the 3.7.1 update. 3.7 would have been 0 stars but that’s not an option apparently. Reports machines as being offline when they are clearly availible using screen sharing. ip addresses for machines keep randomly changing which causes you to remote into the wrong machine. Report fail on most machines. DNS Name are wrong most of the time Some machine keep switching between offline and online. Update Client software just hangs even when just updating one machine Regularly crashes on startup Sometimes uses 50% of my total processer usage without even having a window open, quiting and reopening solves the issue (temporarily)

Useless now. (3.5.2)
03/02/2014 13:17:00 1/5 By GGSM1973
Worked perfectly before upgrading to Mavericks. Now when trying to connect to Apple device (Mac or iMac) it either doesn’t connect at all or if it does connect more often than not it will connect to a totally different machine. At the time of upgrading to Mavericks I was using a disk version of ARD. As it stopped working after upgrade I paid £54.99 for the App Store version, what a waste of money that was. I’ve contacted Apple about it twice and so far no one has been able to fix it. ARD used to be the best software for accessing remote clients, now it’s nothing more than another expensive app that doesn’t do what it says on the tin. Hurry up and get it sorted Apple.

needs how to guide (3.5.2)
29/01/2014 18:51:00 1/5 By uklondon
pointless without user guide

Why? (3.5.2)
27/10/2013 23:23:00 1/5 By FieldAgent
Stuck in a hotel with no way to make remote desktop work because Apple decided to update it for Mavericks. This OS gets more like Windows every day.

Essential for every mac admin (3.5.2)
26/07/2013 01:22:00 4/5 By bigmax2013
Despite the odd bug, this application has made my life as a mac admin sooo much easier. If you don't have ARD in your toolbox of mac admin tools you are doing yourself a serious dis-service. Yes it has screen sharing like vnc but it also has pkg install, send unix commands, copy a file, chat, send a message to users etc. These things make it invaluable. The pkg install is a great tool to not only remote deploy software but to also test pkgs that you have made in a test environment before a real deployment. If you don't have ARD I highly recommend you get it, especially if you look after labs of Apple Macs. It saves a lot of time instead of doing stuff manually. With ARD you should never have to sit in front of a mac and type something in manually ever again.

Doesn (3.6.1)
30/10/2012 10:00:00 1/5 By Al 1234
Incompatible with Mac default configurations. Fights with the Apple awacsd (Apple Wide Area Connectivity Service daemon) process and causes a SEGV (crash) on the receiving computer when connecting over the Internet. Astonishing, as is the lack of response in fixing it. It fights with the Apple's built in "Screen Sharing" application. Installing/re-installing the agent doesn't resolve conflicts. This is not user-error, it is actually impossible to resolve, rather than basic user mal-configuration. Once you get the conflict, you have to rebuild the affected box, vs. 'uninstalling' this product. It does something nasty under the hood the user can't fix (well I'm sure you could be fixed, but is undocumented/ignored, so it's the same thing). While all users don't report this, there is a standard main or alternate usage flow that causes this situation. Clearly there is an installation/use case that hasn't been accounted for. Fix: don't use it over a WAN. Grossly disappointing for a flagship product that hasn't been tested properly, nor supported adequately. Arrogance. What's that you said, you want me to pay additional care plan fees for the privilege of being able to report a serious fault?

Fantsastic with LogMeInHim Hamachi (3.6.1)
29/10/2012 07:50:00 5/5 By Professor Molyneux
I have used ARD for a number of years on my LAN but wanted to support my elderly father who lives 2000 miles away. I used the free LogMeIn Hamachi product to set up a VPN and can now fully support my entire family. Great for providing real-time and offline support. I now could not do without it and it has become an essential tool.

Likes 3.6, but.. (3.6.1)
29/08/2012 17:33:00 4/5 By John_BrownIT
Everything that has a progress percentage sticks at 0%, even though it's actually working properly in the background? Minor GUI issue, but when installing big packages, this can be problematic.

DON (3.5.2)
18/07/2012 16:50:00 1/5 By BR.COOK
This ran fine until I updated to 3.5.2 and it crashes continuously now.

The price is right (3.4)
08/08/2011 15:51:00 5/5 By srswindell
This is one of those Apps I always wanted, didn't really know why but chalked it up as way too expensive. Now its more afforable I gave it a whirl and am still impressed. I use it at home to manage a group of Macs ranging from a PowerMac G5 with Leopard Server thru several Snow Desktop and MacBooks and a Lion Macbook. I keep finding new bits that make it so much more useful than using Screen Sharing (although that is good for free).

Doesn (3.5)
24/07/2011 02:23:00 1/5 By Hamish Hamilton
This doesnt work with the ARD 3.5.1 update and hence wont solve the screen sharing issues in lion and lion server - very disappointing

Was great under Snow Leopard…. (3.5)
20/07/2011 22:47:00 5/5 By AnachronismUK
Doesn't want to run under lion. Come on apple, didn't you test your own software against you new OS? Update: O.k., looks like an update has now been released to work with Lion. 5 *'s now :)

No-brainer at this price (3.4)
02/02/2011 11:07:00 5/5 By tersono
ARD was originally a great, if expensive application and whilst I've used it at work, I hesitated to buy a copy for myself. At this price, however, it would be silly not to! I use it not only to manage our small home network (4 Macs) but also as a remote application to access work machines via VPN when I'm working from home. Great stuff!

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